Step 1:
Launch App Store/Play Store and search for "Freshservice", then download the app.
Step 2:
Launch the app and fill in the URL bar with the URL provided in upon registering. "tntcommhelpdesk.freshservice.com"
Step 3:
Log in to your account with your registered email ID and password.
Step 4:
Tap on the sidebar and choose request item to start creating your service tickets.
Step 5:
Click on the services that you would like to request from the listed services below
Step 6:
Fill in all the details which is required with the service that you requested then tap the "Tick" icon at the top right corner to confirm your request.
Step 7:
You may now view the status of your requested ticket by tapping on the side bar of "Tickets" in the app.
*Note: You will receive an email from us in your registered email, saying that your ticket has been received by our technical team.